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Privacy Policy

Effective Date: 23 October 2024
 

SG Trails, a project by Cycle Creative Pte Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website, www.sgtrails.com ("Website"), and when you use our cycling services, including bike rentals. By using our website and services, you agree to the terms outlined in this policy.

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1. Information We Collect

We collect the following types of information:

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a. Personal Information

  • Contact Information: This includes your name, email address, phone number, and billing address when you create an account or book our services.

  • Payment Information: We collect payment details, such as your credit card or other payment method, for processing transactions.

b. Non-Personal Information

  • Technical Data: This includes IP addresses, browser type, operating system, referring URLs, and other information automatically collected when you visit our Website.

  • Usage Data: Information on how you interact with our website and services, such as pages visited, time spent on our site, and services booked.

c. Location Data

  • GPS Data: With your consent, we may collect precise location data from your mobile device to provide location-based services, such as bike pickup points or cycling routes.

d. Social Media Content

  • User-Generated Content: If you interact with our social media accounts or share user-generated content (such as photos, reviews, or comments) related to our services, we may collect and display that information on our Website or social media pages, in accordance with the respective platform's terms and your privacy settings.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and manage our cycling services, including booking, customer support, and account management.

  • To process your payments and provide receipts.

  • To personalize your experience by offering tailored content and recommendations.

  • To send promotional communications, including special offers, events, and service updates (with your consent).

  • To analyze and improve the performance of our website and services.

  • To comply with legal obligations and enforce our Terms of Service.
     

3. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted third-party providers who assist us with payment processing, IT support, marketing, or customer service.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • Legal Requirements: We may disclose your information if required by law or to protect the safety, rights, or property of SG Trails, its users, or others.
     

4. Your Choices and Rights

a. Access and Updates

You may access, update, or delete your account information by logging into your account on our website.

b. Marketing Communications

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly.

c. Location Services

You can control whether to allow us to collect location data through your device settings.

d. Social Media Content

You can control what content you share publicly on social media platforms, and you may contact us if you wish to have any shared content removed from our website.


5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us to understand how you use our services, track performance, and offer personalized content. You can manage your cookie preferences through your browser settings.
 

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
 

7. Children's Privacy

Our services are not directed to children under 12, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.
 

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Company Name: Cycle Creative Pte Ltd
Email: tainicholas@gmail.com
Phone: +65 94375483

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